Privacy Policy
Effective Date: October 14, 2026 • Platform: https://geoyatra.com/ • Product of Neshop Nepal Private Limited
Our Privacy Commitment
At GeoYatra, we prioritize client privacy and the absolute confidentiality of vehicular telemetry, satellite positioning logs, and account records. We strictly do not sell, monetize, or lease your vehicle location data to unauthorized advertisers, data brokers, or third parties.
Table of Contents
1. Introduction
This Privacy Policy explains how Neshop Nepal Private Limited ("GeoYatra", "we", "us", or "our") collects, processes, stores, and protects personal identity and vehicle telemetry data when you access or use the GeoYatra GPS tracking platform, hardware terminals, mobile applications, and web services hosted at https://geoyatra.com/.
By purchasing a GeoYatra tracker, registering an account, or binding your vehicle to our service, you acknowledge and consent to the data collection and processing practices described in this policy.
2. Information We Collect
We collect only the essential information required to deliver precise live telematics, anti-theft alarms, and vehicle monitoring:
- Client Name and Business Identity
- Registered Email Address
- Phone Number (for SMS & security push alerts)
- Installation & Delivery Address in Nepal
- Account Role (Admin, Master, Dealer, Affiliate, User)
- GPS Coordinates (Latitude, Longitude, Elevation)
- Real-Time Ground Speed, Direction Heading, and Fix Status
- Engine Ignition Status (ACC On / Off)
- Device IMEI Number and Vehicle License Plate
- Device Internal Backup Battery & GSM Signal Quality (CSQ)
- Integrated SIM Information (NTC / Ncell networks)
3. How We Use Telemetry & Vehicle Data
The collected vehicle telemetry is utilized strictly for service delivery:
- Renders real-time vehicle positions, movement vectors, and live map navigation on your private dashboard and mobile app.
- Computes accurate trip history, mileage odometry, speed profiling, and road-snapped route playbacks for up to 90 days.
- Detects parking intervals, stop durations, and reverse-geocoded landmark locations across Nepal.
- Dispatches instant security notifications for over-speeding, vibration/towing, geofence border breaches, or power tampering.
- Transmits secure immobilizer commands to your vehicle's anti-theft relay upon your explicit authentication.
- Maintains package validity and renewal schedules.
4. Data Security & Encryption
We deploy rigorous technical safeguards to secure your vehicle data:
- Transport Encryption: All browser-to-server and mobile-to-cloud traffic is encrypted using modern TLS/SSL (HTTPS) on https://geoyatra.com/.
- Credential Protection: User passwords are encrypted using industry-standard Bcrypt hashing with salted rounds. Plaintext passwords are never accessible by staff.
- Database Network Isolation: Telemetry databases reside within isolated virtual private networks protected by strict firewall policies.
5. Role-Based Privacy & Hardware Masking
GeoYatra implements strict architectural segregation:
- Affiliate Privacy Masking: When accounts are serviced by an affiliate partner, the affiliate portal masks all hardware IMEIs (e.g. 1234******7867) and restricts access to live location feeds and engine kill controls.
- Client Isolation: Regular users can only access their own registered vehicles and cannot observe data from other subscribers.
- Master Fleet Supervision: Master accounts can only oversee sub-user fleets with explicit organizational authorization.
6. Third-Party Service Providers
GeoYatra partners with selected infrastructure providers solely to maintain telematics functionality:
- Cellular Carriers: Nepal Telecom (NTC) and Ncell for GPRS telemetry data transit across Nepal.
- Mapping Tiles: OpenStreetMap, CartoDB, and Google Maps API for cartographic visualization.
- Routing Services: Open Source Routing Machine (OSRM) for road-snapped replay calculation.
7. Data Retention & Deletion Rights
Historic GPS coordinate pings are retained for report generation and trip replay for a rolling period of 30 to 90 days depending on your subscription package. Clients may request complete data purging or account closure by contacting our support team with verified ownership proof.
8. Compliance with Nepal's Privacy Laws
GeoYatra operates in full accordance with the Individual Privacy Act, 2075 (2018) and the Electronic Transactions Act, 2063 of Nepal. We comply with all regulatory directives from the Nepal Telecommunications Authority (NTA) regarding type-approved telematics terminals and wireless transmission safety.
9. Contact & Grievance Redressal
For any privacy inquiries, data deletion requests, or telematics security questions, please contact: